FAQ
Your questions answered. Discover everything you need to know about TheMonkeySoul.
How do I know my size?
How do I know my size?
Each product page includes a size chart to help you find your perfect fit. If you’re unsure, please contact our team for additional sizing assistance.
How do I return or exchange an item?
How do I return or exchange an item?
If you’re not fully satisfied with your purchase, we accept returns within 7 days of delivery for a refund or exchange. Items must be unworn, with tags, and in original packaging. Please visit our Returns & Exchanges page for further instructions.
Do you offer any discounts or promotions?
Do you offer any discounts or promotions?
Yes, we frequently offer promotions and discounts. Follow us on social media or sign up for our newsletter to stay updated on the latest deals and exclusive offers.
What are your shipping options and delivery times?
What are your shipping options and delivery times?
We offer standard and express shipping options. Delivery times depend on your location and shipping method chosen at checkout. You can track your order with the tracking number provided once your order ships.
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via email at support@themonkeysoul.com or by using the Contact Us form on our website. We strive to respond within 24–48 hours.
Is my personal information secure?
Is my personal information secure?
Absolutely. We prioritize your privacy and use advanced encryption to protect your data. We never share your information with third parties without consent. For more details, please read our Privacy Policy.
What products do you offer?
What products do you offer?
We offer a range of apparel, including streetwear, casual essentials, accessories, and limited-edition collections. Each item is designed with quality and style in mind to ensure you look and feel your best.
What should I do if I receive a defective or incorrect item?
What should I do if I receive a defective or incorrect item?
We apologize for any inconvenience! Please contact our customer service team within 7 days of receiving your order with a photo of the item. We’ll make it right by replacing or refunding your purchase.
How do I cancel or modify my order?
How do I cancel or modify my order?
You may cancel or modify your order within an hour of placing it by contacting our support team. After this time, changes may not be possible due to processing.
What payment methods are accepted?
What payment methods are accepted?
We accept major credit and debit cards, UPI, and other secure payment methods. All transactions are processed securely to protect your information.
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email so you can monitor its progress.
What is TheMonkeySoul’s mission?
What is TheMonkeySoul’s mission?
At TheMonkeySoul, our mission is to create fashion that speaks to individuality and authenticity. We aim to bring bold, unique styles that allow our community to express themselves with confidence and creativity.
How can I place an order?
How can I place an order?
To place an order, simply browse our collections, add items to your cart, and follow the checkout process. If you encounter any issues, our customer service team is here to help.
Do you ship internationally?
Do you ship internationally?
No, we're not Shipping internationally for now
Where can I learn more about TheMonkeySoul’s sustainability efforts?
Where can I learn more about TheMonkeySoul’s sustainability efforts?
We’re committed to sustainability and ethical sourcing. Visit our Sustainability page to learn more about our efforts to minimize our environmental impact.