Privacy Policy

This Privacy Policy describes how **JH Fashion** and its brand **TheMonkeySoul** (collectively referred to as “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.themonkeysoul.com (hereinafter referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service on this Platform outside of India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and other applicable service/product terms and conditions, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. The information collected may include, but is not limited to:

  • Personal details such as name, date of birth, address, telephone/mobile number, email ID.
  • Identification information provided during sign-up/registration, including proof of identity or address.
  • Sensitive personal data, with your consent, such as payment information (e.g., bank account or card details) and biometric information (e.g., facial or physiological information).

You always have the option to choose not to provide information by not using specific services or features on the Platform. We may also track your behavior, preferences, and other information that you choose to provide on the Platform.

Additionally, we may collect information related to your transactions on the Platform and on third-party partner platforms. Please note that if any third-party business partner collects personal data directly from you, you will be governed by their privacy policies. We are not responsible for the privacy practices or content of third-party privacy policies, and we encourage you to read them before disclosing any information.

Usage of Information

We use your personal data to provide services requested by you. Additionally, we may use it for purposes such as:

  • Fulfilling orders and handling payments through third-party service providers.
  • Enhancing the customer experience, customizing services, and resolving disputes.
  • Notifying you about offers, products, and updates.
  • Conducting marketing research, surveys, and analytics.
  • Ensuring compliance with our terms, detecting fraud, and maintaining security.

To the extent we use your personal data for marketing purposes, you will have the option to opt out.

Sharing of Information

We may share your personal data internally within our corporate entities and affiliates to provide you access to services and products offered by them. These affiliates may market their services to you unless you opt out.

Additionally, we may disclose personal data to third parties, including:

  • Sellers and business partners.
  • Third-party service providers (e.g., logistics partners, payment processors, marketing partners).
  • Government and law enforcement agencies as required by law, or if disclosure is necessary to comply with legal obligations, prevent fraud, or protect our rights and users’ safety.

We may share aggregated information (without direct identification of users) with our partners, advertisers, and other third parties to develop content and services aligned with your interests.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.

However, the transmission of information over the internet is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. There will always remain certain inherent risks regarding the use of the Platform. You are responsible for ensuring the protection of login and password records for your account.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

In the event of any pending grievance, claims, pending shipments, or other services, we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You can also contact us to exercise these rights by writing to us at the contact information provided below.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose any personal data to us related to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

While providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and third parties) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line.

Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we reserve the right to restrict or deny services for which we consider such information necessary.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will notify you about significant changes as required by applicable law.

For any questions or concerns regarding this Privacy Policy, please contact us at support@themonkeysoul.com.